Frequently Asked Questions
What are coupons for download?
Our vouchers can be printed directly after ordering. You buy your voucher on account. We will send you a confirmation of the payment receipt by e-mail - now you can redeem the voucher in all unsicht-bars.
When will I get my voucher?
You will receive your voucher directly for download. With your invoice we will send you the coupon code and a link to your voucher form. You can download the voucher directly and print it out and enter the code. The code can be redeemed after receipt of payment, which we confirm by e-mail.
Where can I find the link to download my voucher?
You will find the link in the accompanying mail for your invoice and also once again in the mail with which we confirm the payment receipt. The PDF to which the link refers contains for each motif (birthday motif, flower motif, etc.) both design variants, each with and without amount imprint, thus always four variants. You can download the PDF as often as you like and try out all the motifs.
Where can I redeem my vouchers?
You can redeem your voucher in all unsicht-bars.
I would like to redeem my voucher. How does it work?
All the information on redeeming vouchers can be found here.
How does the payment work?
You order your voucher and will receive an invoice from us by e-mail. Asa soon as you have paid, we will send you a payment confirmation mail on the day the money is received. Depending on the bank and the day of your transfer this may take a few days, especially if there is a weekend in between. Now you can redeem your voucher.
If you pay via PayPal you won't receive a separate payment confirmation from us. The payment made via PayPal is already noted on the invoice.
I lost my voucher. What to do?
You only need the coupon code for redemption. If you no longer have this as the buyer of the voucher, please send us an e-mail with the name under which you ordered your voucher and the e-mail address you used. We would like to send you the code again. (As the recipient, please contact the person who gave you the gift certificate.)
How long are the vouchers valid?
The vouchers are valid until 31 December of the third year after your order. Vouchers, which are bought in 2016, are valid until 31.12.2019, vouchers from 2017 until 31.12.2020 etc. After that we can not redeem the vouchers unfortunately. Please come and visit us soon!
I have a question that has not been answered here.
If your question concerns our vouchers, please call our voucher phone at 0151 68113869 or send us an e-mail to .